Privacy Policy

  1. Disclaimers

     

    Privacy notice

    This privacy notice aims to give you information on how REAL GOLF collects and processes your personal data through your use of this website, including any data you may provide through this website as well as via email and telephone.

    How is your personal data collected

    Direct interactions

    You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • enquire for our products or services
    • booking on our courses, events and/ or trips
    • subscribe to our service or publications
    • request coaching and/or marketing material to be sent to you
    • enter a survey
    • apply for employment or to provide us with services
    • give us some feedback and/or fill in a survey

    We will collect personal information about you. This might include (the list is not exhaustive): 

    • your name
    • title
    • your address
    • email address
    • phone number
    • date of birth
    • gender
    • the date you started a class
    • you may also tell us about any previous golf experiences (such as your handicap, previous injuries, and medication needs)
    • your preferences, feedback and survey responses
    • payments to and from you and other details of the services you use from us
    • any other personal information that you choose to send to us

    Before you disclose to us the personal information about another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy. If you are disclose to us personal information of whom is a child, you must have parental rights and responsibilities to the child, and we assume your consent to the process of personal information accordance with this policy would also apply the child, unless you tell us in writing otherwise.

    Your message will be stored on our email servers, https://www.ionos.co.uk/terms-gtc/terms-privacy and only key members of staff have access to it. We use and process the information in order to provide our services to you, keep you informed, help us tailor our services better to the needs of our customers and to grow our business. Certain relevant details will be shared with our teaching professionals to allow them to provide relevant and inclusive sessions.

    Automated technologies or interactions (website visitors)

    As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. It might include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. We collect this data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details. By simply browsing our site, we do not collect any personally-identifiable information about you. Technical Data collected is only used internally and is not shared with third parties.

    Third parties or publicly available sources

    We may receive personal data about you from various third parties, including technical data from the following parties:

    • analytics providers [such as Google based outside the EU]
    • advertising networks [such as Google based outside the EU]
    • search information providers [such as Google based outside the EU].

    We use this data to understand behaviour of visitors to our website, define types of customers for our products and services, keep our website updated, inform our marketing strategy and to improve network security.

    How we use your personal data

    Only key members of our staff have access to the information. We will only use the details you provided to 1) to fulfil your requests, (for example, giving you details about a suitable class), or 2) where it is necessary for our legitimate interests or those of third parties, (for example pass your details onto our Travel partners to book you on an overseas coaching trip), or 3) where we need to comply with a legal obligation.

    Photographs and Social Media

    Photographs and videos of students while attending a REAL GOLF functions (such as a class or during a trip), as well as other services users (such as clients, suppliers and sponsors) are used for illustrative purposes on our website and used on our social media channels and marketing materials.

    Photographs and videos of students and service users will NOT have their full names or other personally-identifiable data attached, unless a specific consent has been sorted (such as in the case of testimonials or interviews)

    Marketing Communications from us

    We strive to provide you with choices regarding certain personal data uses, particularly around marketing and promotions. We may use your data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

    You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.

    We use Mailchimp as our marketing automation platform. By signing up to any of our products and services, and mailing lists, you acknowledge that the information you provided will be transferred to Mailchimp for processing in accordance with their Privacy Policy.

    Opting out

    You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.

    Third-party

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

    We only share you data with third parties when it is necessary for legitimate interests, for example to  our Travel partners for trip bookings and to our sponsors for a scholarship nominations. In all cases, we have no control over are not responsible for the privacy policies and practices of third party. So we encourage you also to check out their relevant privacy policies.

    We do not share your personal data with any third party for marketing purposes without your express consent.

    Disclosing your details to others

    Your personal details are your property. We do not disclose your details to anyone except to comply with law, deliver the services you have requested, develop our products or protect our rights.

    Questions, requests and updates

    If you have any questions about how your data is used, need to update it, delete it, or would like a copy of the data we hold on you, please contact us.

    Cookies

    Our website will ask you if you wish to accept cookies. Cookies are small pieces of data that websites store on a device. Cookies can improve your and your visitors’ browsing experience because they help websites remember preferences and understand how people use different features. We use cookies for certain functions to improve the usability of the website. However, enabling cookies in your web browser is necessary if you wish your selections to be remembered for future visits on the same computer. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. For more information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at www.allaboutcookies.org. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

    Downloads

    Any software is downloaded at your own risk. We do not warrant the suitability of any software which is downloaded and accept no liability for any problems with your computer that may arise as a result.

    Liability

    We will not be liable for any claims, penalties, losses, damages, costs or expenses arising from the use of or inability to use, interruption or availability of, this website, its operation or transmission, computer viruses or any unauthorised access to or alteration of the website. We do not warrant that the contents of this website are compatible with all computer systems and browsers.

    Emails

    We do not guarantee that any email sent to us will be received or that the contents will remain private during transmission. If you are concerned about this please consider other means of communication. You are responsible for ensuring any electronic message or information you send to us is free from any virus or defect that may harm our systems in any way.

     

    We are committed to reviewing our policy and good practice annually. Although most changes are likely to be minor, REAL GOLF may change its policy and Business T&C from time to time, and in REAL GOLF’s sole discretion. REAL GOLF encourages visitors to frequently check this page for any changes to its policy. Your continued use of this site after any change in policies will constitute your acceptance of such change.

    This version was last reviewed and updated on: 19/05/2019

(a)    [by post, using the postal address [given above]];
(b)    [using our website contact form];
(c)    [by telephone, on [the contact number published on our website from time to time]]; or (d)    [by email, using [the email address published on our website from time to time]].